Interested in travelling? Passionate about tech and wanting to kick-start your career in a fast-paced Financial Services environment?

MCS Group is excited to partner with a global leader in financial technology managed services, and we're proud to be at the forefront of driving diversity in their hiring efforts!

This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organisation, which due to its success, is now seeking to grow its Technical Support team.

*2 - 3 week training programme will require travel to Belfast, Ireland (all costs covered).

The Role

• First Line Technical Support Associate
• Working on-site with key financial clients, providing support and troubleshooting for internal employees
• Following escalation process, where necessary
• Deescalating customer frustrations and managing queries in a timely manner
• Potential progression into other areas of the business, depending on your preference, such as management, infrastructure, software or cybersecurity

The Person

• Strong communication skills and customer service experience
• Tech support experience in Windows infrastructure/Azure/AD
• Competitive and Resilient character
• Ability to remain calm under pressure, empathise and be assertive and resilient
• If you have relevant professional experience, IT Boot-camp certifications will be considered in lieu of IT degree
• Strong Tech acumen on Microsoft systems
• Desire to complete training, up skill and progress your IT career

What's in it for you…

• Salary up to $85,000
• Global Travel Facilitated
• Potential to Secure 2 Annual Bonuses (Team and Individual)
• Unrivalled 4-6 week Training Programme
• Opportunity for Certification of your choice
• Unparalleled Career Progression
• And much more…

"MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

"Keywords: Tech support, MS, Windows, Active Directory, Azure, O365, Linux, Infrastructure