Technical Support Associate
Up to US$75000.00 per annum
Chicago, Illinois
Fintech
Job Description
Interested in traveling? Passionate about tech and wanting to kickstart your career in a fast-paced Financial Services environment?
This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organization, which due to its success, is now seeking to grow its Technical Support team.
This is a great opportunity, offering an in-depth training program and an exciting career promising personal and professional progression.
* Multi-week training program will require travel to Belfast (all costs covered by company). Please only apply to this position if you are open to this. *
The Role
- Technical Support Associate
- Working on-site with key financial clients, providing support and troubleshooting for internal employees
- Following escalation process, where necessary
- Deescalating customer frustrations and managing queries in a timely manner
- Communicating across multiple lines of business
- Completion of career-changing training
- Potential progression into other areas of the business, depending on your preference, such as management, infrastructure or cyber security
The Person
- Strong communication skills and customer service experience
- Tech support experience in Windows infrastructure/Azure/AD
- Competitive and Resilient character
- Ability to remain calm under pressure, empathize and be assertive and resilient
- If you have relevant professional experience, IT Bootcamp certifications will be considered in lieu of IT degree
- Strong Tech acumen on Microsoft systems
- Desire to complete training, upskill and progress your IT career
What's in it for you…
- Attractive Salary
- Bonus
- Unrivalled 4-6 week Training Program
- Global Travel
- Opportunity for Certification
- Career Progression
- Social and Collaborative Environment
- And much more…